Redundancy

Configure Redundancy Channels for a Contact

1. In the OnPage Console, open the Contact Management tab.
2. From the drop-down menu, select Contacts.
3. Select the contact for whom you want to configure redundancy channels.
4. Under Messaging Options, turn off the Secure Messaging toggle.
5. When prompted, confirm that you want to disable Secure Messaging.

Important: Once Secure Messaging is disabled, messages will no longer be delivered through OnPage’s secure channel. This configuration is not HIPAA compliant and should not be used for healthcare workflows requiring HIPAA-compliant communication.

6. Configure the contact’s delivery options:
   
   • Redundancy Time Interval: Specify how many minutes OnPage should wait before resending the message through the selected redundancy channels.
   • Redundancy Channels: Select the additional channels through which the message should be resent.
   • Copy Recipients: Choose how copies of the message should be delivered. Available methods include email, SMS and IVR/voice call.
7. Save your changes.