In OnPage, the difference between high priority and low priority messages primarily affects how the notifications are handled, escalated, and acknowledged. Here’s a breakdown:
🔴 High Priority Messages
- Escalation & Persistence: High-priority messages override silent mode, ensuring they get attention.
- Continuous Alerts: The recipient’s device will continuously alert them until the message is acknowledged.
- Immediate Delivery: These messages are sent instantly with the highest priority routing.
- Escalation Rules: If not acknowledged within a set timeframe, the message may escalate to another user or group.
- Critical Use Case: Used for urgent or time-sensitive situations, such as incident response, security breaches, or on-call alerts.
🟢 Low Priority Messages
- Standard Notifications: These are regular notifications that respect the recipient’s phone settings (e.g., silent or do-not-disturb mode).
- No Escalation: The message does not escalate if the recipient does not acknowledge it.
- Less Persistent Alerts: The recipient will still get a notification, but it won’t persistently alert them.
- Use Case: Ideal for non-urgent updates, reminders, or general communications where immediate attention is not required.
Key Differences Summary
| Feature | High Priority 🔴 | Low Priority 🟢 |
|---|---|---|
| Overrides Silent Mode | ✅ Yes | ❌ No |
| Continuous Alerts Until Acknowledged | ✅ Yes | ❌ No |
| Escalation Rules Apply | ✅ Yes | ❌ No |
| Ideal For | Urgent alerts, emergencies, on-call pages | General updates, reminders |
| Affects Response Time | ⏳ Fastest response expected | 🕒 No immediate action required |
When to Use Each
- Use High Priority for incidents, system outages, patient emergencies, or any critical event requiring immediate intervention.
- Use Low Priority for routine updates, scheduled messages, or situations where an instant response is not necessary.