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Micro Focus SMAX

Micro Focus SMAX Integration

Connect Micro Focus SMAX with OnPage so important events reach the on-call team when they need attention.

Trigger: A Service Management Automation X workflow or record event matches its configured condition.

How It Works

  1. Create an API integration in OnPage for the team that should receive Micro Focus SMAX alerts.
  2. Configure the relevant Micro Focus SMAX workflow for the OnPage response team.
  3. Select the events and conditions that require an on-call response.
  4. When the configured workflow matches a selected event or condition, Micro Focus SMAX sends the event to OnPage.
  5. OnPage creates an alert for the receiving team with relevant Micro Focus SMAX context.
  6. The on-call team reviews and responds to the alert in OnPage.

Requirements

  • Access to configure the relevant Micro Focus SMAX workflows and notifications.
  • A configured workflow with events that warrant an on-call response.
  • An OnPage API integration configured for the alert-receiving team.

Setup

1. Create the API Integration in OnPage

Create an API integration for Micro Focus SMAX in OnPage and associate it with the team that should receive alerts. Contact your OnPage administrator if you need help setting up the integration.

2. Configure Micro Focus SMAX

In Micro Focus SMAX, configure the relevant workflow to use the OnPage integration provided for your environment.

3. Configure Notification Conditions

Choose the events and conditions that require an on-call response. Save the workflow configuration after confirming that the selected conditions match the events that require a response.

OnPage Status Updates

If you are looking for a bi-directional integration and the documentation does not definitively confirm that it is supported, please reach out to our Support team at [email protected].

Verify the Integration

  • Run a safe test that reaches one of the selected notification conditions.
  • Confirm that an OnPage alert is created for the receiving team.
  • Check that the alert identifies the Micro Focus SMAX event that triggered it.

How can we help?