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Templates

Overview

Templates in OnPage Dispatching allow users to create predefined messages, streamlining communication for common scenarios. This ensures consistency, saves time, and reduces errors when sending urgent messages.

While OnPage does not support dynamic variables, you can use placeholders (e.g., {{ROOM_NUMBER}}, [SERVER_NAME]) to make it easy to find and replace key details before sending a message.

Key Features of Templates

1. Template List

  • Displays all saved templates.
  • Users can select an existing template to edit or apply.

2. Template Details

  • Name Field (Required)
    • The title of the template for easy reference.
  • Sync to Mobile Devices Checkbox
    • Ensures the template is available on mobile devices.
  • Subject Field (Required)
    • The predefined subject line of the message.
  • Body Field
    • The main message content that gets pre-filled when using the template.
    • Use placeholders to indicate required fields that must be updated before sending.
  • Predefined Replies Field
    • Allows setting up quick response options for recipients.

3. Actions

  • Save Button
    • Saves a new or edited template.
  • Cancel Button
    • Discards changes.

Examples

Network Down – Client Location

Use Case: A major network outage at a client site that requires immediate attention from IT.

Template Example:

SUBJECT: Network Down

BODY:  
CLIENT: [CLIENT_NAME]  
LOCATION: [CLIENT_LOCATION]  

The network is currently down.  
Immediate response required to restore connectivity.

Predefined Replies:

  • “Investigating now”

🔹 Before sending, replace [CLIENT_NAME] and [CLIENT_LOCATION] with the correct details.

Code Blue – Medical Emergency

Use Case: A critical medical emergency requiring immediate attention.

Template Example:

SUBJECT: CODE BLUE – Room [ROOM_NUMBER]

BODY:  
CODE BLUE activated. Immediate medical response needed.  
All available personnel, please respond ASAP.

Predefined Replies:

  • “On my way”
  • “Unable to respond”

🔹 Before sending, replace [ROOM_NUMBER] with the correct room number.

Best Practices for Using Templates

✅ Keep messages short and direct – responders need critical info fast.
✅ Use placeholders early into the message or exclusively in the subject to ensure they are not easily missed.
✅ Make predefined replies actionable to speed up response times.
✅ Sync templates to mobile devices for on-the-go use.
✅ Consistent Use of Placeholders will allow Integrations the ability to see the placeholders and replace them when sending messages.