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Microsoft Teams

OnPage and Microsoft Teams Integration

OnPage integration with Microsoft Teams is a bi-directional integration that enhances collaboration by allowing messages and alerts to flow seamlessly between OnPage and Microsoft Teams. Channel members can create and view messages. They can also take actions on messages, such as acknowledge, create a meeting conference bridge and more.

Requirements

  1. Only system Administrators in both Microsoft Teams and OnPage have the permissions required to install and set up the integration.
  2. The OnPage application only supports public channels.

Installing the OnPage application

  1. In Microsoft Teams, select Apps.
  2. Search for OnPage.
  3. Click Add. You can add the OnPage application to more than one team.
    OnPage app on Microsoft Teams with description that reads: OnPage's award-winning incident alert management system for IT and healthcare professionals provides the industry's only ALERT-UNTIL-READ notification management capabilities. The solution ensures the timely delivery of important notifications to the right individual. OnPage's bi-directional integration with Microsoft Teams allows users to trigger pages from Teams to OnPage digital paging app, send time-stamped critical messages between Teams and OnPage users seamlessly, acknowledge and respond to critical OnPage incidents from within Teams, and access the notification audit trail for a complete overview of the incident's progression.
  4. Choose a Team Channel to use the app.
  5. Click Go.
    Microsoft Teams screen to add OnPage app to teams and channels.

Note: The application will apply to all channels within the selected team.

OnPage App Authentication

  1. Click on the Get Your Token button, which will redirect you to your OnPage integrations console.
    OnPage integrations console that reads: Thank you for installing the OnPage app! The OnPage-Microsoft Teams integration allows users to manage and trigger OnPage alerts from within Teams. The integration extends OnPage's critical alerting capabilities to Teams, enabling users to perform OnPage actions such as trigger a page, view, acknowledge and resolve directly in Teams. Follow the below instructions to complete the authentication process. Admin consent is required. Allows Teams to call the app's web APIs as the current user. Please sign in. 1 - Click on the Get Your Token button below and log in to your enterprise console. 2 - Copy your token and return to teams. 3 - Click on the three dots in the left panel. 4 - Search for OnPage and open to start a personal chat with the bot. 5 - Type authorize YOUR_TOKEN_VALUE.
  2. Log in to your OnPage integrations console using your Onpage enterprise console credentials.
  3. Copy your token and return to teams.
  4. Click on the three dots in the left panel.
  5. Search for OnPage and click on the app to start a personal chat with the bot.
    Search app function on Microsoft Teams showing OnPage
  6. Type authorize YOUR_TOKEN_VALUE and Send. The OnPage application will return Registration Successful!

OnPage App Commands

  • Within any of your team channels, enter @OnPage [command], replacing [command] with any of the following:
    • help: View the list of available commands.
    • open: Open OnPage in a new browser window.
    • trigger: Create a new OnPage alert.

Messaging

  • In MS Teams, users can start a post and compose a message using the command @OnPage trigger, select an OnPage recipient or group, message priority and send. The integration will check the OnPage on-call schedule and alert accordingly.
    Sending an OnPage message in Microsoft Teams with dialog boxes for Recipient, Alert Subject, Priority, Body, and Reply Options
  • In the OnPage integrations console, users can Assign Microsoft Teams Channel to OnPage Recipients. All messages composed will automatically trigger an OnPage alert.
    Image of where to assign Microsoft Teams Channel to OnPage recipients. Shows New assignment dialog box.
  • In the OnPage integrations console, users can Assign OnPage recipients to MS Teams Channel(s). Users can compose a message in OnPage and post it to a Microsoft Teams channel.
    Image of where to assign OnPage recipients to Microsoft Teams Channels. Shows New assignment dialog box.
  • OnPage message status updates are sent back to the Microsoft Teams channel from which the message originated.
    Example of OnPage message thread and audit trail in Teams that reads: Abdu: I need assistance now. Message Delivered. Message read. Response: I am on my way. Message delivered. Message read. Abdu: Cool thanks.

OnPage Alert Actions

  1. When an alert notification posts in a Microsoft Teams Channel, channel members can:
    • Acknowledge – Read the Alert.
    • Reply – Respond to the alert.
    • Create Meeting – Use Microsoft Teams to create or schedule a meeting.
    OnPage alert notification post in Teams that reads: Servers in New York office are down. We are having an issue with the New York office servers. Can someone look into this issue now? With options Acknowledge, Reply, Create Meeting
    All Alert actions performed in Microsoft Teams will update in the OnPage message status and reporting.
  2. Create and join a Meeting Conference Bridge from Microsoft Teams
    • After an alert posts in a Microsoft Teams Channel, click Create Meeting from the Alert actions.
    • To join a Microsoft Teams Meeting Conference Bridge, click Join Meeting link on the OnPage alert notification.

This integration allows for effective and efficient communication between OnPage and Microsoft Teams, ensuring that alerts and messages are managed promptly within the collaborative environment of Microsoft Teams channels.

To delete the integration, please uninstall the app in Teams.