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Slack

This integration requires setup within the Integration Console in OnPage. From the Integration Console, you can configure many different integrations and fill out any required fields.

https://integrations.onpage.com/#/integration/slack

In Slack

You need to be a workspace owner or administrator within your Slack instance.

How this integration works

  • From within Slack, users can trigger and acknowledge OnPage notifications. OnPage message status updates are also returned to the Slack channel from where the message was sent.
  • An alert is sent to the subscribed Slack channel when an OnPage alert is generated from outside of Slack. After that, users can take actions from within Slack or OnPage, including acknowledging the message. Within the two systems, these actions are synchronized in both systems.

Slash Commands Available

  • /op-help – instructions for using the integration.
  • /op-trigger – a dialog box will appear where you can specify OnPage recipients and send messages.

Integration Walkthrough

  • Click on Add to Slack button
  • Click Allow to give access to OnPage’s app for Slack
    OnPage and Slack integration access permissions screen that reads: OnPageQA is requesting permission to access the Acme Co Slack workspace. What will OnPageQA be able to view? Content and info about you. Content and info about channels and conversations. Content and info about your workspace. What will OnPageQA be able to do? Perform actions in channels and conversations. Perform actions in your workspace.
  • The integration is created automatically
  • Subscribe to or map Slack channels with OnPage groups or accounts.
    • Assign Slack channels to OnPage recipients. All messages that are sent from this channel will be automatically sent to the OnPage recipient.
    • Assign OnPage recipients to Slack channels. All messages sent from outside of Slack, i.e., email, dispatch, phone calls, API, etc., will be posted in the Slack channel
      Image showing where to assign Slack channels to OnPage recipients and OnPage recipients to Slack channels.

Sending a message from Slack to OnPage

  • From the Slack channel, use the /op-trigger command to open a dialogue box. Choose an OnPage recipient, message priority, subject, body, and optional Reply Options
    Image showing how to trigger OnPage message from Slack with dialog boxes including: Recipient, Priority, Subject, Body, and Reply Options.
  • Send a message from a subscribed or mapped Slack channel. There is no need to use any commands; just type a message and send, and it will be delivered to the designated OnPage recipient
    Slack thread integrated with OnPage that reads: Abdu: Email server is not responding. Message delivered. Message read. OnPage support: Okay I am looking into the issue.

Incident Action

When an incident is triggered, the incident notification message in Slack will display the following incident action

ACK – Acknowledge the incident.
OnPage message in Slack that reads: Hi engineering team. Servers are not responding, and all critical applications are down. With the option to acknowledge.